Ebay how is feedback calculated

Seller ratings let you know how other buyers have found the experience of making a purchase from your seller. When you buy an item on eBay, you can rate your experience with the seller.

The ratings you give are then added to the seller's overall feedback and detailed seller rating scores. A seller's feedback score is displayed as a percentage beneath their username on their listings. If a seller has a score of You'll also see a seller's star rating as a number in brackets next to their username.

This shows how many buyers have left feedback for a seller. The more buyers who have rated their experience positively with a seller, the more assured you can be of getting great service.

Detailed seller ratings are a breakdown of how you've been rated by your buyers in the following areas: Accurate Item Description, Shipping Cost, Shipping Speed, and Communication. On the feedback profile page, these four areas are evaluated on a 5-star scale, with 1 star being the lowest rating and 5 stars being the highest.

Example: the seller has got an average rating of 5 out of 5 for Accurate Item Description based on 7 ratings. Keep in mind that a buyer has an option to revise it, at your request. It is worth mentioning that you can also send a revision request if a buyer left the negative feedback by mistake. Providing you are dedicated to eBay policies and strive to propose the high-quality experience to your customers, eBay will support you in any difficult situations where our intervention is needed.

The time limit for a feedback report is within 90 days of the transaction. Learn how to cancel a transaction; when it may be needed, and how it may affect your Seller Level. Do you give customers accurate item information and send it on time? This has a positive impact on your eBay performance. Find out how we evaluate your seller performance and what impact Seller metrics have on your business. Sometimes, conflicts arise between buyers and sellers. Learn what you can do when there's a problem with a transaction, what to do if the buyer opens a request, and how to open the case.

Message 2 of Message 3 of In response to takikawa4. Message 4 of In response to tommy Your feedback percentage is based on feedback received within the past 12 months. Message 5 of Is there an easy way to see how many of my ratings are from the last year? Message 6 of Look at your feedback page! Message 7 of As you were told in the first reply: If you look at your feedback you will see the line How is feedback calculated right under it.

That will show you how many are being used in the calculation. Message 8 of From the feedback profile of the account you are posting with - Easy enough? Message 9 of In response to muttlymob. Just reassure them that they're going to have a good experience and you are going to ensure that they're happy.

Focus on Easy Sales. If your feedback is in danger, take some time to focus on the kinds of merchandise in your inventory or business model that are most likely to be simple, trouble-free transactions. Avoid one-offs or goods with damage or wear, or that are difficult to ship or protect, even if these kinds of sales are more lucrative for you. Pick them back up once a little time has passed and your feedback is looking up again. Take Time Off. Remember the feedback percentages seen by buyers are calculated on a rolling basis.

This means as time passes, they gradually improve if your most recent sales are positive. If you've been inundated with negative feedback, make a few easy sales to score some positives.

Then, take a few months off to allow heat to pass and ratings to look better for buyers and for eBay once again. Use your time off to focus on questions about your business model and customer service practices and why things went so wrong that you needed to take a break at all.

Be Proactive. To ensure transactions result in positive feedback going forward, write in your item descriptions that you're out to earn positive feedback from them and will work to make sure every transaction is positive. Then, ensure you communicate with every buyer, immediately after purchase, to ask for positive feedback and to request they communicate with you if there are any problems.

It's simple, but it works. Buyers are much less likely to "neg" you if you've asked them to contact you before doing so. Just be prepared to follow through if or when they do! Get Organized.